Frequently Asked Questions About Gerrards Cross Minicabs & Aiport Cars
How do I pay?
You can pay by credit/debit card or Paypal or by Stripe by booking online or over the phone. We accept all major cards including American Express as payment. If you wish to pay by cash please make your booking via the phone and pay the driver on the day.
How much advance notice should I give for online booking?
All online bookings should be made at least 3 hour(s) in advance. We are unable to accept online bookings with less notice than this at present. For bookings within the next 4 hour(s) please call us on 01494 702 177 to confirm availability.
I am a business customer, how can I open an account?
Please contact us with your requirements on 01494 702 177
What Are Your Opening Hours?
We operate 365 days a year, 7 days a week, 24 hours a day.
Will I receive confirmation of my journey?
When booking online you will receive two separate emails. The first email confirms we have successfully received your payment and we are in the process of confirming your journey with our fleet. A second email will be sent to you confirming your journey has been booked in. If, in the unlikely situation your journey is not confirmed we will automatically cancel your booking giving you plenty of time to make alternative arrangements.
Do you provide a receipt?
We will send you a receipt with a booking reference and contact number by email.
What type of cars do you have available?
To see a full list of our vehicles please visit our Fleet Page.
Why is the price I’ve been quoted different from the advertised on the website?
The fares advertised are special offers and you may need to phone the office on 01494 702 177 to , however fares can sometimes be higher depending on the time of day and day of the week. Fares can also be higher on bank holidays and at other busy periods.
Do I need to have an account with you to book a Minicab?
No, you can book a minicab without having an account but by creating an account you can manage all of your minicab bookings in one place and we will be better able to identify you and look after your needs.
Can I book a vehicle with a child seat?
Should you require a car seat please provide details in the child seat request box when making your booking and we will endeavour to meet your requirements.
Can I book a wheelchair accessible vehicle?
Unfortunately we do not currently have a wheelchair accessible vehicle available.
Are your prices fixed?
The price quoted online is the price you pay with the exception of car parking, waiting times, road tolls and congestion charges.
Waiting – After an initial period of 45 minutes you will be charged at £20 Per an Hour.
Car Parking – Fees are to be paid to the driver on the day and he will supply you with a receipt.
Toll Roads & Bridges – Depending on the preferred route you may need to pay the driver for any road tolls. Please call for further information.
Congestion Charges – Depending on the day and time of your journey you may be required to pay a congestion charge. Please call for further information.
What is your cancellation policy?
You can cancel a booking right up until the day before the booking for free. You may be charged if you cancel your booking on the day. You will still be charged if you fail to meet the driver at the pickup point.