Privacy Policy & Terms and Conditions

Gerrards Cross Taxis & Gerrards Cross Airport Taxis
Part of the Crowfly Group & Brands
📞 01494 702177
✉️ bookings@crowfly.co.uk

Privacy Policy

At Gerrards Cross Taxis, part of the Crowfly Group, we take your privacy seriously and are committed to protecting the data you provide to us.

This policy outlines how we collect, use, and store your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

• Full Name

• Contact Details (Phone, Email)

• Journey Details (Pickup, Drop-off, Flight Numbers etc.)

• Payment Details (if applicable)

• Special requirements (e.g. accessibility or child seats)

Why We Collect Your Data

• To manage and confirm your bookings

• To provide taxi and airport transfer services

• For internal record keeping and compliance

• To improve our services

Your information is never shared or sold to any third parties and is securely stored in compliance with legal standards.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Correct any inaccurate data

• Request deletion of your data

• Object to data processing

To exercise your rights, please contact our Data Protection Officer at:
📞 01494 702177
✉️ bookings@crowfly.co.uk

Cookies

We use cookies to analyse site traffic and enhance your experience. You can disable cookies in your browser at any time.

Data Retention

Your data is retained only for as long as necessary to fulfil our service and legal obligations.

Terms & Conditions

By booking a journey with Gerrards Cross Taxis, you agree to the following terms:

1. Booking Confirmation

All bookings must be confirmed by phone, email, or online booking form. We recommend that all airport transfer bookings be made at least 24 hours in advance to ensure availability.

2. Fares & Payments

• Fixed fares apply to most journeys, including airport transfers.

• Fares are agreed in advance or based on meter reading.

• Payments can be made in cash, by card, or by invoice (account holders only).

• No additional charges for flight delays, provided flight details are shared at time of booking.

3. Waiting Time

• Airport pickups include 45 minutes of free waiting time from the landing time.

• Additional waiting time is charged per 15-minute interval.

4. Cancellations

• Cancellations made within 3 hours of the booking may be subject to a cancellation fee.

• No-shows at pickup points without notification are charged at full fare.

5. Conduct & Safety

• We reserve the right to refuse transport to any passenger behaving in a threatening, unsafe or inappropriate manner.

• Seat belts must be worn at all times.

• Child seats can be provided with advance notice.

6. Accessibility

We can provide wheelchair-accessible vehicles upon request. Please give us advance notice when booking.

7. Licensing

• All drivers are CRB (DBS) checked

• All vehicles and drivers are fully licensed by buckighamshire council and are self employed in line to IR35 Ruling 

• Fully insured for public liability and private hire services

8. Liability

We shall not be held liable for delays caused by weather, traffic conditions, or unforeseen events. However, we always aim to deliver a punctual and reliable service.

9. Governing Law

These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

For all enquiries regarding our Terms & Conditions, Privacy Policy, Cookies, or your rights as a data subject, please contact our Data Officer:

📞 01494 702177
✉️ bookings@crowfly.co.uk